Support

How can we help?

Most answers are in the FAQ. For anything else, email us.

Email support

support@returndue.com

Tell us your iPhone model and the ReturnDue version from Settings › About. If a date looks wrong, include the store and the item. Please don’t send full card numbers.

Email support
  • Getting started

    Add your first purchase by scanning a receipt, sharing an order confirmation, or adding a screenshot or PDF.

    Adding purchases
  • Return dates

    Tap any item, then Why this date, to see the rule and the source behind its deadline.

    Return dates
  • Forwarding (Pro)

    Find your private address in Settings › Forwarding. Forward order emails to it from any mail app.

    How forwarding works
  • Subscriptions and billing

    Pro is billed by Apple. Manage or cancel it in your iPhone’s Settings, under your Apple Account. To restore Pro on a new iPhone, use Restore purchase in ReturnDue.

    Billing questions
  • Your data

    Delete everything from Settings › Privacy in ReturnDue. It removes your list, receipts, emails, and forwarding address.

    Privacy questions
  • What ReturnDue can’t do

    ReturnDue doesn’t sign in to your store accounts, so it can’t start, cancel, or change a return for you. For a specific refund, the store is the one to contact. ReturnDue keeps the details the store will ask for in one place.